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Revolutionising client experience

Revolution-ising client experience

Imagine a world where managing debt collections is as seamless as a few clicks. This was the vision behind Kredinor's project for a new 'Client Portal.' In collaboration with Itera, long-time customer Kredinor embarked on a journey to transform their outdated portal into a cutting-edge digital experience. The result? A revolution in client experience that stands as a testament to the power of innovative thinking and user-focused design.

The project in brief

Kredinor has transformed its outdated portal into a cutting-edge 'Client Portal,' enhancing user experience and operational efficiency. Clients find the new portal easier to navigate, reducing support inquiries. This improvement saves Kredinor both time and resources while also positioning it as a leader in digital innovation within its industry, attracting potential clients who value efficiency and technological ability.

About Kredinor

Kredinor is Norway’s leading debt collection agency and a company in the SpareBank 1 Alliance. They offer effective and customized solutions for their clients, ensuring they get paid for their claims. At the same time, they make sure that this happens in a considerate and smooth manner for customers facing challenging financial situations, or who have simply forgotten to pay on time.

Outdated technology meets modern needs

Built on older technology, Kredinor’s existing portal struggled to meet modern security standards and user expectations. Recognizing these limitations, Kredinor, with the help of Itera, developed a new client portal that would be secure and embed an exceptional user experience. 

 

From insight to innovation

The journey began with extensive user research. We interviewed Kredinor clients across various segments to understand their pain points and needs. This deep dive into user experiences laid the groundwork for our design process, ensuring that every feature of the new portal was tailored to real-world requirements. 

Having launched for the first pilot phase with around 15 selected clients, the new Client Portal Team is now in a phase of gathering feedback to fine-tune and make sure the users input are met. 

A symphony of technology and design

The new Client Portal is more than just a facelift; it's a complete overhaul built on state-of-the-art technology. High security and stability are at its core, and it adheres to best development practices, ensuring top-notch code quality and thorough documentation. 

Visually striking yet intuitively functional, the redesigned portal boasts modern aesthetics aligned with Kredinor's corporate identity. Layout and functional elements have been meticulously crafted to enhance usability and create a cohesive digital ecosystem. 
Client portal

Benefits of the new Client Portal

What makes this project special is its impact on both clients (users) and business operations: 

  • Enhanced user experience: Clients find the new portal easy to navigate, drastically reducing support inquiries. 
  • Operational efficiency: With fewer support calls flooding in, both time and resources are saved for Kredinor and their clients. 
  • Competitive edge: A sleek, modern portal positions Kredinor as a leader in digital innovation within their industry—attracting potential clients who value efficiency and technological prowess. 

Continuous evolution

During 2025, all existing clients will have transitioned seamlessly onto this new platform. Post-migration efforts will focus on continuous enhancements driven by ongoing user feedback and data analytics. 

In future phases, we aim at offering personalized experiences, envisioning segmented solutions where each client receives tailored functionalities based upon specific needs—achieved through close collaboration across Kredinor’s departments, ensuring holistic integration throughout organizational levels.

Let's talk about the financial services industry

Let's talk about the financial services industry
Simen E
Head of Financial Services & Insurance

Simen Aasen Engebretsen