go to homepage

How Itera helped KLP set the direction for its AI work

Norway's largest pension company, KLP, saw the potential in generative artificial intelligence early on, exploring it by testing tools, building expertise, and running pilot projects. Like many organizations, however, they found that exciting experiments do not necessarily deliver real value.

About KLP

KLP (Kommunal Landspensjonskasse) is Norway’s largest pension company and a mutual insurance provider owned by its customers, including municipalities, health authorities, and public sector enterprises. The company offers a comprehensive public occupational pension with retirement, disability, and survivors’ pensions, as well as banking, insurance, and asset management services for its members.
matt-bennett-78hTqvjYMS4-unsplash

The challenge

As the number of AI projects grew, it became clear their work lacked the most important strategic frameworks, which kept them from achieving value:

  • Unclear objectives led to scattered priorities and fragmented effort.
  • Uncertain roles and responsibilities hindered progress.
  • Silo thinking and lack of coordination across the group created a risk of overlapping work and inefficient use of resources.

KLP needed a partner who could help them establish strategic frameworks and anchor their AI work — from top management to operational teams.

 

The solution: AI strategy as a foundation for scaling

Itera was engaged as a strategic advisor and worked closely with KLP to establish the critical strategic frameworks for scaling. The main focus was to create a strategy that was not just theoretically sound, but also practical and action-oriented.

Together with KLP, Itera tackled the most critical areas:

  • Establishing a shared ambition for AI: They conducted a maturity analysis to map the current situation and defined a clear, unifying ambition level for AI.
  • Connecting to business value: They ensured that the AI strategy was directly tied to KLP’s overall business goals so the technology serves the company’s core mission.
  • New governance model: They designed a new governance and operationalization model to ensure clear roles, responsibilities, and effective decision-making for all AI projects.
  • Securing top management anchoring: A crucial part of the engagement was building understanding and commitment among top management, which is essential for driving change in a large organization.
rene-bohmer-1oDK5-RMatA-unsplash-3
GettyImages-13706424222

The result: A clear and action-oriented path to AI-driven value creation

Through the partnership, KLP now has a solid foundation to work in a structured and effective way with artificial intelligence. They have a strategic framework and a concrete action plan providing direction for the entire organization.

With a shared AI ambition level, governance model, and strong top management commitment, KLP is now equipped to scale its generative AI efforts efficiently and with real value creation.

Let's talk about strategy and AI

Let's talk about strategy and AI
Ole Morten Damlien
Head Of Business Consulting

Ole Morten Damlien